Thank you for choosing our online flower store! We do our utmost to ensure every bouquet delights you and your loved ones with flawless quality. Please review our terms carefully before placing an order.
1. General Provisions
1.1. By placing an order on our website, the customer (sender) automatically agrees to these Terms and Conditions.
1.2. Fresh flowers and floral arrangements are perishable goods. We source them from trusted suppliers and assemble bouquets strictly prior to delivery.
2. Substitutions (Seasonality)
2.1. Each bouquet is unique. The shade of buds, packaging materials, or ribbons may slightly differ from the website photos depending on seasonal availability and batch deliveries.
2.2. If a specific flower is out of stock at the time of assembly, our manager will coordinate an equivalent substitution (matching value, style, and color) with you beforehand.
3. Delivery Terms
3.1. Delivery is carried out to the address provided by the sender. Before dispatch, the courier will usually contact the recipient to confirm availability (unless specified as a surprise).
3.2. If the recipient is unavailable:
- The courier will wait at the address for up to 15 minutes.
- If the recipient cannot be reached, we can leave the bouquet with neighbors, a concierge, or arrange a re-delivery (re-delivery fees apply).
3.3. If an incorrect address was provided or the recipient refuses the delivery, the order cost is non-refundable as perishable goods are custom-made.
4. Return and Exchange Policy (Flowers)
4.1. Due to the perishable nature of fresh-cut flowers, items of proper quality cannot be returned or exchanged once delivered.
4.2. What if there is an issue or flowers wilt within the first 24 hours?
We value our reputation. If you receive compromised quality:
- Take clear photos of the bouquet and send them to us via email or messaging within 24 hours of receipt.
- If the defect is verified, we will replace the bouquet or issue a full refund.
5. Order Cancellation
5.1. You may cancel your order and receive a full refund if our florists have not yet started assembling the bouquet (typically at least 2–3 hours before the scheduled delivery time). If the bouquet is already prepared, cancellations are no longer accepted.