Privacy Policy

Last Updated: november 2026

This Privacy Policy outlines how the flower delivery online store (hereinafter referred to as the “Service”) collects, processes, and protects the personal information of its users. We deeply respect the privacy of every customer and guarantee the security of all data shared with us.

1. Information We Collect

To process and deliver your order, we collect only the essential information:

  1. Customer (Sender) Details:
  • Name;
  • Contact phone number;
  • Email address (for sending receipts and order status updates).
  1. Recipient Details:
  • Recipient’s name;
  • Delivery address;
  • Recipient’s contact phone number (for courier coordination upon delivery);
  • Preferred delivery date and time;
  • Greeting card message (if applicable).
  1. Technical Information:
  • IP address, device type, and cookie files (to ensure smooth shopping cart performance and protection against spam).

2. Purpose of Data Processing & Delivery Anonymity

We use the collected data exclusively to:

  • Assemble the order and transfer delivery information to the courier service;
  • Keep the customer informed about the delivery progress.

Delivery Anonymity: We do not reveal the sender’s identity or contact details to the recipient. The recipient will only know who sent the flowers if you explicitly include your name in the greeting card message.

3. Data Security & Payment Processing

  • Payment Data: Our Service does not store or process bank card details. All transactions are handled securely through certified international and banking payment gateways complying with PCI DSS standards.
  • We do not sell, share, or rent personal data to third parties, except as required by law.

4. Use of Cookies

Cookies are used for the proper functioning of the WooCommerce shopping cart and for preserving language preferences across the website. You may disable cookies in your browser settings, though this may affect shopping cart functionality.

5. Your Rights & Contact Details

You have the right to request the deletion of your personal data from our database once delivery is completed.

For any inquiries regarding your privacy, please contact our support team via email or messaging platforms listed on our “Contacts” page.